Privacy Policy

1. Introduction

linkwd ("We," "Us," "Our") is committed to protecting the privacy and security of personal data provided by our users ("You," "Your"). As an online gambling platform serving the Indonesian market, we recognize the importance of handling your information responsibly and in compliance with applicable data protection regulations.

This Privacy Policy applies to all users of the linkwd website (https://linkwd.cam), mobile applications, and related services (collectively, "Services"). It explains what personal data we collect, why we collect it, how we use it, with whom we share it, how we protect it, and what rights you have regarding your data.

We process your personal data lawfully, fairly, and transparently. Our data collection is limited to what is necessary to provide and improve our Services, comply with legal obligations (including anti-money laundering and Know Your Customer requirements), and protect both your interests and ours.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a linkwd account, we collect the following personal information:

• Identity Information: Full legal name (as it appears on your Indonesian KTP), date of birth, gender, and place of birth.
• Contact Information: Email address, mobile phone number, residential address including street, city/regency (e.g., Jakarta, Surabaya, Medan, Bandung), province, and postal code.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery.
• Financial Information: Indonesian bank account details (bank name such as BCA, BRI, BNI, Mandiri, account number, account holder name), e-wallet information (OVO, DANA, GoPay account details), transaction history, deposit and withdrawal records.
• Verification Documents: Copies of government-issued identification (Indonesian KTP or valid passport), proof of address documents, and any additional documents required for enhanced KYC verification or dispute resolution.

2.2 Information We Collect Automatically

When you use linkwd Services, we automatically collect certain technical and behavioral data:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, MacOS), browser type and version, screen resolution, device identifiers (IMEI, UDID), and device settings.
• Usage Data: Pages visited, features used, time spent on platform, games played, bets placed (sport type, event, odds, stake amount, outcome), search queries, click patterns, and navigation paths.
• Location Data: IP address, which allows us to determine your approximate geographic location to verify you are accessing our Services from Indonesia and to comply with geo-restriction requirements.
• Transaction Data: Deposit amounts, withdrawal requests, payment method used, transaction timestamps, processing status, and any transaction-related communications.
• Communication Records: Live chat transcripts, email correspondence with customer support, WhatsApp messages, feedback forms, and any other communications between you and linkwd.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction verification data from Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to confirm deposits and facilitate withdrawals.
• Identity Verification Services: Age verification and identity authentication services that cross-reference your submitted documents against government databases to prevent fraud and underage gambling.
• Game Providers: Sports betting outcomes, casino game results, slot game play sessions, and technical performance data from third-party gaming software providers like Evolution Gaming, Pragmatic Play, and others integrated into our platform.

3. How We Use Your Personal Data

linkwd processes your personal information for the following purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your linkwd account
• Authenticating your identity when you log in
• Processing deposits and withdrawals through Indonesian banks and e-wallets
• Managing your account balance and transaction history
• Providing customer support and responding to your inquiries
• Sending important account notifications (security alerts, transaction confirmations, policy updates)

3.2 Legal Compliance and Security

• Verifying you are at least 21 years of age (Indonesia's minimum gambling age)
• Conducting Know Your Customer (KYC) checks to prevent identity fraud
• Monitoring transactions for anti-money laundering (AML) compliance
• Detecting and preventing fraudulent activities, bonus abuse, and account manipulation
• Investigating suspicious betting patterns or potential match-fixing involvement
• Complying with legal obligations, court orders, and regulatory requests
• Protecting linkwd's intellectual property and preventing unauthorized access to our systems

3.3 Marketing and Communications (With Your Consent)

• Sending promotional emails about new bonuses, special offers, and betting opportunities
• Notifying you about new game releases, sports events (BRI Liga 1, EPL, La Liga matches), and platform features
• Providing personalized recommendations based on your betting history and preferences
• Conducting surveys and market research to improve our Services

You can opt-out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your account notification preferences. Opting out does not affect essential service communications (security alerts, transaction confirmations).

3.4 Platform Improvement and Analytics

• Analyzing user behavior to optimize platform performance and user experience
• Testing new features and identifying areas for improvement
• Generating aggregated, anonymized statistics about betting trends and game popularity
• Troubleshooting technical issues and bugs

4. When We Share Your Data

linkwd does not sell your personal data to third parties. We share your information only in the following limited circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who perform functions on our behalf, including:

• Payment Processors: Indonesian banks and e-wallet providers to process deposits and withdrawals
• Identity Verification Services: To authenticate your KTP or passport and verify age eligibility
• Cloud Hosting Providers: To store data on secure servers with encryption and access controls
• Customer Support Tools: Live chat platforms and email services to manage support tickets
• Analytics Providers: To understand user behavior and improve platform performance

All service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.

4.2 Legal and Regulatory Requirements

We may disclose your information to government authorities, law enforcement, or regulators when required by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or regulatory investigation
• Prevent or investigate suspected illegal activity (fraud, money laundering, match-fixing)
• Protect the rights, property, or safety of linkwd, our users, or the public
• Enforce our Terms & Conditions or other policies

4.3 Business Transfers

In the event linkwd undergoes a merger, acquisition, bankruptcy, or sale of assets, your personal data may be transferred to the acquiring entity. We will notify you via email and prominent platform notice before your data is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your data with other third parties if you explicitly consent to such sharing, such as when you opt-in to receive communications from partner brands or participate in co-branded promotions.

5. How We Protect Your Data

linkwd implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction:

Despite our best efforts, no method of electronic storage or internet transmission is 100% secure. While we strive to protect your personal data using commercially acceptable means, we cannot guarantee absolute security. If you become aware of any security vulnerability or unauthorized access to your account, contact us immediately at [email protected].

6. Data Retention

linkwd retains your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Type	Retention Period	Reason
Account Information	Duration of account + 7 years after closure	Regulatory compliance, fraud prevention, dispute resolution
Transaction Records	7 years from transaction date	Tax compliance, anti-money laundering regulations
KYC Documents	7 years after account closure	Legal compliance, identity verification audit trail
Support Communications	3 years from last interaction	Customer service quality, dispute resolution
Marketing Consent	Until you withdraw consent	Legal requirement to prove consent
Usage Analytics	Anonymized after 6 months	Platform improvement, aggregated statistics

When your data is no longer needed, we securely delete or anonymize it so it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.

7. Your Privacy Rights

Under applicable data protection laws, you have the following rights regarding your personal data:

7.1 Right to Access

You can request a copy of the personal data linkwd holds about you. To exercise this right, contact us at [email protected] with the subject line "Data Access Request." We will provide your data in a commonly used electronic format within 30 days.

7.2 Right to Correction

You can update inaccurate or incomplete personal information through your account settings or by contacting customer support. Some information (legal name, date of birth) may require document verification before we can update it.

7.3 Right to Deletion

You can request deletion of your account and associated personal data. Please note that we may be required to retain certain data for legal compliance (e.g., transaction records for tax purposes) even after you request deletion. To request account deletion, contact [email protected]. We will process your request within 30 days.

7.4 Right to Object to Processing

You can object to our processing of your personal data for marketing purposes at any time by opting out of promotional communications. You cannot object to processing necessary for service delivery or legal compliance.

7.5 Right to Data Portability

You can request that we transfer your personal data to another service provider in a structured, machine-readable format where technically feasible.

7.6 Right to Withdraw Consent

Where we process your data based on consent (e.g., marketing communications), you can withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, email us at [email protected] with your request. We may ask you to verify your identity before processing rights requests to protect against unauthorized disclosure of your data.

8. Cookies and Tracking Technologies

linkwd uses cookies, web beacons, and similar tracking technologies to enhance your experience, analyze platform performance, and deliver personalized content.

8.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality (login authentication, session management, security). These cannot be disabled without affecting platform usability.
• Performance Cookies: Collect anonymous usage data to understand how users interact with our platform and identify technical issues.
• Functionality Cookies: Remember your preferences (language settings, display options) to provide a personalized experience.
• Advertising Cookies: Track your browsing behavior to deliver relevant promotional content and measure advertising effectiveness (used only with your consent).

8.2 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or be notified when a cookie is set. However, disabling essential cookies may prevent you from accessing certain platform features or logging into your account.

9. International Data Transfers

linkwd primarily serves users in Indonesia, and your personal data is stored on servers located within secure data centers. However, some of our service providers (cloud hosting, analytics tools) may be located outside Indonesia, which means your data may be transferred to and processed in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy. Countries outside Indonesia may have different data protection laws, but we require all service providers to maintain equivalent security standards.

10. Protection of Minors

linkwd Services are strictly for individuals aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If you are a parent or guardian and believe your child under 21 has provided us with personal information, contact us immediately at [email protected] and we will delete such information from our systems.

We implement age verification measures, including KTP/passport checks, to prevent underage individuals from creating accounts. If we discover an account belongs to someone under 21, we will immediately suspend the account, refund any remaining balance to a verified guardian, and delete associated personal data.

11. Changes to This Privacy Policy

linkwd reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Sending an email to your registered email address
• Displaying a prominent notice on the linkwd platform
• Updating the "Last Updated" date at the top of this Policy

Your continued use of linkwd Services after receiving notice of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

12. Contact Information

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact us: